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| Comprehensive Maintenance Agreement |
The Comprehensive Program incorporates technical support services and software maintenance into one and is interfaced through the Help Desk. The Help Desk in turn forwards incidents and cases to a team composed of
highly competent experienced and Check Point-certified technical services engineers. The Help Desk is available 24 hours a day, seven days a week (24x7). The Help Desk can also channel severe cases to Check Point's Software Research and Development Group. |
| This program includes product upgrades, service packs, and hot fixes for one full year. This also includes free installation of the said upgrades and fixes. |
| Enrollment in the Comprehensive Program assures the client of one (1) full year of telephone and on-site technical support from the Technical Services Engineers. This program provides our customers with a great competitive edge by limiting your inevitable downtime-- due to upgrading, maintenance or servicing-- to an absolute minimum. Clients are assured of peace of mind knowing that highly qualified and competent engineers are always on hand to detect, isolate, correct and document your support incidents. |
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| COMPREHENSIVE PROGRAM AGREEMENT BENEFITS: |
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24x7 on-site technical support, including holidays |
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24x7 telephone technical support, including holidays |
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Response time within two (2) hours in Makati Area (for Priority 1 & 2 incidents) |
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Outside Makati Area, response time depends on the availability of transportation and travel time from the location of the engineer and the client. |
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Documentation of all technical support incidents |
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Fast, efficient and reliable service followed through to resolution. |
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One-year subscription to Check Point Software Maintenance concurrent with enrollment to the Comprehensive Program |
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Free installation of product updates, maintenance releases and any patches, and fixes for the product which you enrolled in the program |
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Preventive maintenance |
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Friendly, quick and direct access to Help Desk |
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| Maintenance Agreement |
| The Maintenance Agreement Program includes all the salient features of the Comprehensive Program. This program, however, limits the telephone and on-site technical support to office hours only. Office hours are from Monday to Friday 8:00AM up to 5:00PM. |
| Additional charges will be billed to the client if technical support requested is outside of the aforementioned office hours. |
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| MAINTENANCE AGREEMENT PROGRAM BENEFITS: |
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Free on-site technical support from Mondays-Fridays 8:00AM-5: 00PM. |
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Free telephone technical support from Mondays-Fridays. |
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Fast, efficient and reliable service followed through to resolution. |
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One-year subscription to Check Point Software Maintenance concurrent with enrollment to the Maintenance Agreement Program |
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Free installation of product updates, maintenance releases and any patches, and fixes for the product which you enrolled in the program during above-mentioned days and time |
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Friendly, quick and direct access to Help Desk |
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For more details please email: support@netx.net.ph
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